At BoraxIP (“Company,” “we,” “us,” or “our”), your privacy is critically important to us. This Privacy Policy outlines how we collect, use, disclose, retain, and protect your personal information when you use our services and visit our website. It also explains your legal rights and choices with respect to your information.
By using any part of our services, you agree to the practices described in this policy. If you do not agree, please do not access or use our services.
1. Scope of This Privacy Policy
This policy applies to personal data that is collected, used, or disclosed through:
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Our website www.boraxip.com
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Our customer portal
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Domain and hosting services
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Email communications
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Support interactions
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Related online platforms operated by BoraxIP
This Privacy Policy is applicable to all users, regardless of their location, and takes into account legal frameworks such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection laws.
2. Information We Collect
We collect the following categories of information depending on how you interact with our services.
a. Personally Identifiable Information (PII)
When you register for our services, we collect:
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Full name
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Email address
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Phone number
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Mailing/billing address
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Business/organization name (if applicable)
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Payment information (via third-party payment processors)
b. Account and Service Information
When you use our services, we may collect:
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Username and password
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Domain registration details
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Service purchase history
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Subscription preferences
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Technical support logs
c. Device and Usage Data
We automatically collect:
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IP address
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Device type and OS
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Browser type and version
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Geographic location (approximate)
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Referring website or search terms
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Pages visited and time spent
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Clickstream behavior
This helps us optimize and secure our platform.
d. Cookies and Tracking Technologies
We use first- and third-party cookies to enhance your user experience. These may include:
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Session cookies (temporary)
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Persistent cookies (stored on your device)
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Analytics cookies (Google Analytics, etc.)
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Advertising cookies (if applicable)
Cookies can be disabled through your browser, but this may affect the functionality of our website.
3. How We Use Your Information
We use your personal data for the following purposes:
a. Service Provision
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To register domains, hosting plans, and email accounts
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To create and manage your user account
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To process payments and transactions
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To configure and deliver technical services (e.g., DNS, cPanel, WHM)
b. Customer Support
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To respond to support tickets or live chat queries
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To verify your identity
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To help resolve billing or service-related issues
c. Communication
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To send service notifications and transaction receipts
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To provide updates about system outages, maintenance, or new features
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To deliver promotional offers (opt-in only)
d. Legal and Security
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To comply with regulatory and ICANN requirements
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To enforce our Terms of Service and prevent fraud
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To secure your account and monitor for malicious activities
e. Improvement and Analytics
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To analyze usage and traffic patterns
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To test new features
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To improve UI/UX and platform stability
4. Legal Basis for Processing (Under GDPR)
We collect and process personal data on the following legal grounds:
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Contractual necessity: To provide services you have requested
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Legitimate interests: For analytics, fraud prevention, etc.
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Legal obligations: Complying with tax and regulatory requirements
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Consent: For marketing emails and optional cookies
You can withdraw consent at any time by contacting us at [email protected].
5. Sharing and Disclosure of Information
We do not sell your personal data. We only share your data with trusted third parties under the following conditions:
a. Service Providers
We may share data with:
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Domain registries (e.g., ICANN, Verisign)
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DNS providers
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Payment gateways (e.g., Stripe, PayPal)
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Fraud detection services
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Hosting software vendors (e.g., WHMCS, cPanel)
All vendors are contractually bound to use your data only for the services they provide to us.
b. Legal Authorities
We may disclose your data if required by law, subpoena, court order, or to respond to lawful requests by public authorities (including national security or law enforcement).
c. Business Transfers
In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction, subject to safeguards.
6. Data Retention
We retain personal data for as long as needed to:
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Deliver our services
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Comply with legal, tax, and audit obligations
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Enforce our Terms of Service
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Resolve disputes
After termination of service, we may retain essential account details for a maximum of 12 months unless otherwise required by law.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
a. GDPR Users (EU/EEA)
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Right to access your personal data
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Right to rectification of inaccurate data
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Right to erasure (“right to be forgotten”)
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Right to restrict processing
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Right to data portability
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Right to object to data use for direct marketing
To exercise any of these rights, email: [email protected]
b. CCPA Users (California, USA)
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Right to know what data is being collected
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Right to access and delete personal data
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Right to opt-out of sale (we don’t sell data)
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Right to non-discrimination
Use the contact form or email [email protected] to submit your request.
8. Children’s Privacy
Our services are not intended for users under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have collected data from a child without parental consent, we will delete it immediately.
9. International Data Transfers
Your data may be processed or stored on servers located outside your country of residence, including the United States, Bangladesh, and Europe. We ensure adequate safeguards through:
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EU Standard Contractual Clauses
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Data processing agreements
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ISO/IEC 27001 compliant infrastructure
10. Security Measures
We take reasonable administrative, physical, and technical security precautions to protect your data:
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HTTPS/SSL encryption
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Two-factor authentication (2FA)
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Role-based access control
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Daily backups
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Regular security audits and patching
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Firewall and DDoS protection
No system is entirely foolproof. We urge you to use strong passwords and avoid sharing login credentials.
11. Third-Party Links and Integrations
Our website may contain links to third-party sites (e.g., social media, domain registries). We are not responsible for the privacy practices or content of those third-party websites. Please review their respective privacy policies before interacting with them.
12. Email Marketing and Opt-Out
If you opt-in to receive marketing communications:
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We will send you occasional newsletters or promotions
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You can unsubscribe anytime using the link in the footer of the email
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You may also email [email protected] to be removed from all marketing lists
Transactional emails (invoices, security alerts, etc.) cannot be opted out of.
13. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or significantly affects you, as defined under GDPR Article 22.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Material changes will be communicated via:
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Email (if you have an account)
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Notifications on our website
The “Effective Date” at the top will reflect the latest revision. Continued use of our services constitutes your acceptance of any changes.
15. Contact Information
If you have questions, concerns, or requests regarding your privacy, contact us via:
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Email: [email protected] or [email protected]
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Phone: +880 1967 612 606
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Postal Mail:
BoraxIP
66 Kalishankarpur, Kushtia-7000
Bangladesh
